Before submitting a false positive, make sure that your Norton product has the latest definition updates. If you are certain the file is not a threat, then you can submit the file as a false positive detection to Norton. In the Add Item window, browse for the file or folder, and click OK. In the Real Time Exclusions window, click Add Files or Add Folders. On the Scan and Risks tab, next to Items to Exclude from Auto-Protect, Script Control, Behavioral Protection and Download Intelligence Detection, click Configure. If you are certain that the file is good, then you can exclude the files or folders from being scanned. In the Security Request dialog box, from the drop-down list, select the duration to turn off Download Insight for, and then click OK. On the Intrusion and Browser Protection tab, next to Download Intelligence, move the slider to the left to turn Off the feature. If you see the My Norton window, next to Device Security, click Open.
Open your Norton device security product. If you have an older version or if you do not know your product version, go to Norton Update Center. These steps are for the current version of Norton product. Make sure that the feature is turned back on after you download the file. If you want to download a file that you know is safe, but Norton deletes it due to its poor reputation, temporarily turn off the Download Intelligence feature to allow the download. For the files of unknown reputation levels, Download Insight prompts you to select an action that you want to perform on the file. In case of an unsafe file, Download Insight informs you that the Norton product has detected the file as a threat and has removed it. The reputation details indicate whether the downloaded file is safe to run on your computer.īy default, Download Insight lets you install any safe files. The Download Insight feature in your Norton product provides the reputation information of any executable file that you download from the Internet, and takes action based on its trust level. This issue can happen if the file that you have downloaded is considered as unsafe due to its poor reputation.
Respond to incorrect Norton alerts about unsafe downloaded files
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